FAQs

What are the modes of payment?

We currently accept payments via BPI Bank Transfer or GCash.

Here are our QR codes:

Do you accept COD?

We do not accept COD for now. We are working on this and we hope to be able to offer this option in the near future.

When will you ship my order?

Please note that we will only ship your orders upon receipt of payment.

If proof of payment is sent before 5pm, we will ship out your orders on the next business day. If payment is sent after 5pm, order will be shipped after 2 business days.

We ship during weekdays, excluding holidays.

How long will shipping take?

Once shipped, deliveries within Metro Manila will take approximately 1-4 business days. Deliveries outside the Metro will take around 3-7 business days. Kindly note that we do not have control over the schedule of the couriers so we cannot guarantee an exact delivery date.

Do you offer same day delivery or pickup?

If you require same day delivery or pickup, kindly message us on Instagram or Facebook and we will try our best to accommodate your request. Please note that it will depend on our schedules - we are currently only a team of two moms, both juggling work and our momma responsibilities. Thank you for understanding!

Do you accept returns and exchanges?

We hope to be able to offer this option in the future but currently, our small team does not have the resources to accept returns and exchanges. All sales are final. If you have problems with your order, please contact us.

Can I make changes to my order?

For on-hand items, as long as your order has not been dispatched yet, we can accommodate changes. Just message us on our Instagram or Facebook page and provide your order number and the necessary changes.

However, if the order has been dispatched already, we will no longer be responsible for the errors and/or costs that will be incurred.

For pre-order items, changes will not be allowed.

What is the lead time for pre-order items?

Please allow 7-14 working days lead time for pre-order items. We cannot expedite pre-order items so please manage your expectations. Please be sure about your pre-order as any changes or cancellations will not be accommodated once payment has been made.

Can I combine regular and pre-order items in one order?

Yes, you may combine on-hand and pre-order items in one order. However, please note that we will ship them together once the pre-order items are available (within 7-14 working days). If you need the regular items earlier, please do make a separate order.

Do you have gifting options?

Yes! All our shirts come in a frosted pouch with handle and a gift tag. For the caps, we can place your order in a gift box for an additional fee of only Php 50.

Where are you located?

We are located in BGC, Taguig. The complete address will be provided once order is confirmed.

How can we contact you?

You may contact us on our Instagram and Facebook pages. You may also email us at papawanda.co@gmail.com or fill up the form in the Contact page. We will get back to you as soon as we can.